We can accommodate up to 6 to 8 passengers per flight. Individual weights of passengers determine the number of passengers on the flight, and we will ask for passengers' weights. We reserve the right to accept bookings from more than one group in order to accommodate the maximum number of passengers per flight. If we have fewer than 4 passengers by the day before the flight, the flight will be cancelled, and passengers will be given the opportunity to reschedule their booking.

Booking, Payment and cancellation policy

We will confirm reservations on receipt of a written booking, and will issue a pro-forma invoice. Full payment is required not less than 14 days before the date of the flight. Should payment not be received timeously, we reserve the right to cancel the booking without further notice.

CANCELLATIONS
  
14 days or less before the flight:
50% of the total cost
48 hours or less before the flight:
100% of the total cost
No-show
100% of the total cost
Cancellation by Balloons Over Africa due to unsuitable weather:
No Charge


While we make every effort to obtain accurate weather forecasts, and prefer to cancel flights the night before if unfavourable weather conditions are likely, we are sometimes forced to cancel the flight at the launch site in the interests of safety. Should this occur, passengers would still be liable for the costs of any transfer, but would not be charged a cancellation fee for the flight.

The place of meeting will be notified on confirmation of the booking. If necessary we will fax a map to the passengers, showing the location of the launch site. The time of meeting will vary according to the time of year, but will usually be about an hour before sunrise. We will inform the passenger of the meeting time on confirmation of the booking. It is essential to be punctual. Passengers who do not arrive in time for the balloon launch will be considered “no - shows” and a 100% cancellation fee will be charged.

Passengers are asked to call us late in the afternoon of the day before the flight to confirm the meeting time and place, and to discuss the weather forecast.

Passengers with health considerations accept the responsibility to consult a doctor before embarking on a balloon flight. If there are any questions regarding physical suitability, or health limitations, passengers should discuss these with us before booking. We will do all that we can to accommodate prospective passengers, however we reserve the right to refuse anyone who, in our opinion, would be a safety liability to themselves and others. All passengers must be capable of standing for the duration of the flight, and be able to enter and exit the basket unassisted. WE CONSIDER IT UNSAFE TO FLY WHEN PREGNANT. Balloons Over Africa reserves the right to decline to accept any passenger should such person’s health, physical infirmity or general deportment impede the operation, or the enjoyment of the other passengers. Anyone intoxicated will be denied participation. Should Balloons Over Africa decline to accept a passenger under the conditions described in this paragraph, that passenger will be deemed to have cancelled their reservation.

We often land in uncultivated fields and it would be the passengers’ responsibility to take precautions against ticks or other insects that may be prevalent in those areas.

Passengers’ vehicles are parked on the field at the passengers’ own risk.

We are reluctant to take children less than 12 years old, and children under the age of 16 must be accompanied by a parent or guardian. We will not take very young children.

Rates are quoted per person unless specified otherwise. Rates include VAT at the current rate of 14%.
Prices may be subject to change without notice due to the fluctuating exchange rate, and increases in fuel and insurance costs. However, prices quoted for confirmed bookings will be honoured.